Customer Service Expert - Telecommunications Account (Remote in Bali)

Join Teleperformance, a global leader in customer experience management, and elevate your career in telecommunications customer service! We’re seeking passionate Customer Service Experts to support our high-profile Telco Account from the tropical paradise of Bali. This is a fantastic opportunity to work with a renowned telecommunications company, leveraging your skills to deliver exceptional customer service.

As a Customer Service Expert at Teleperformance, you’ll be the voice of our client, handling inbound and outbound calls with a focus on resolving customer issues efficiently. You’ll work with a variety of customer inquiries, from billing questions to technical support, ensuring every interaction leaves the customer satisfied. This role is perfect for those who thrive in a dynamic environment and are eager to make a difference in the telecommunications industry.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with a focus on resolving issues efficiently.
• Provide exceptional customer service, ensuring high satisfaction rates.
• Work with various customer inquiries, including billing, technical support, and account management.
• Adhere to company policies and procedures to maintain high service standards.
• Collaborate with the team to continuously improve customer service processes.
• Utilize CRM tools such as Salesforce and Zendesk to manage customer interactions.
• Meet and exceed performance targets set by the team and company.
• Maintain a professional and friendly demeanor in all customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the telecommunications industry.
• Proficient in using CRM tools such as Salesforce and Zendesk.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Ability to work independently and as part of a team.
• Certification in customer service or a related field is a plus.
• Familiarity with telecommunications services and billing systems is beneficial.
• Must be able to work full-time hours, including evenings and weekends, as required.

🛠️ Keahlian

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