Onboarding and System Maintenance Assistant

Join Palawan Pawnshop as an Onboarding and System Maintenance Assistant and play a pivotal role in ensuring seamless client integration and operational efficiency. This position is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about improving operational workflows. Based in the vibrant city of Denpasar, you will be part of a team that values innovation and excellence.

As an Onboarding and System Maintenance Assistant, you will be responsible for guiding new clients through the onboarding process, ensuring they are well-integrated into our systems and procedures. You will also be tasked with maintaining and updating our internal systems to ensure they run smoothly and efficiently. This role offers a unique opportunity to contribute to a growing company and make a tangible impact on our operations.

If you are a proactive and detail-oriented individual with a passion for system maintenance and client onboarding, we invite you to join us in Denpasar and help us continue to deliver exceptional service to our clients.

📋 Tanggung Jawab Pekerjaan

• Assist new clients with the onboarding process, ensuring they are well-integrated into our systems and procedures.
• Maintain and update our internal systems, including our inventory management software, to ensure they run smoothly and efficiently.
• Provide technical support to clients and staff, troubleshooting any issues that may arise.
• Conduct regular system checks and updates to prevent any potential disruptions in service.
• Collaborate with the IT department to implement new software and systems that improve operational efficiency.
• Train staff on new systems and procedures to ensure smooth adoption and usage.
• Monitor system performance and provide regular reports to management on any issues or areas for improvement.
• Ensure compliance with all relevant regulations and best practices in system maintenance and client onboarding.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role, preferably in a retail or service industry.
• Strong knowledge of inventory management software, such as SAP or Oracle.
• Familiarity with basic IT systems and troubleshooting techniques.
• Excellent communication and interpersonal skills, with the ability to work well with clients and staff.
• Detail-oriented with a strong focus on accuracy and efficiency.
• Ability to work well under pressure and meet deadlines.
• Proactive and initiative-taking, with a passion for improving operational workflows.
• Bachelor's degree in a related field, such as Business Administration or Information Technology.

🛠️ Keahlian

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